questionable company culture - User Experience Researcher Booking.com Employee Review

1.0
27 Jul 2018
Recommend
CEO approval
Business outlook

Pros

One or two genuine people.

Cons

Pressure driven environment which doesn't help anyone do their best. Almost a bullying culture of blame and conspiracy. Too many unskilled internal hires especially in product ownership and digital roles and management, looks like management have promoted unskilled contact center staff into roles that need experience, trade and education. Very poor pay, taking advantage of newcomers paying them a lot less then they deserve. Poor management, not every team is a contact centre team, digital and corporate team need proper experienced leaders not contact center staff or managers.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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