Most certainly would recommend - Customer Service Representative Booking.com Employee Review

5.0
7 Dec 2018
Recommend
CEO approval
Business outlook

Pros

1) The people - both agents and managers are the ones who make this place exceptional. Such a friendly, fun and chilled atmosphere. I have made some really good friends during my time. 2) Growth - expanding departments means prospects for progression within the company. There is so many internal vacancies coming up which allows to move between departments, gain new skills and pay rise 3) Location and benefits - central location, new building coming up, Perkbox

Cons

1) The system is sometimes a bit unreliable and it can get a bit frustrating if you are trying to do your job

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Booking.com Response
7y
Hiya and thanks so much, I really appreciate your rating and your review. Hopefully, you'll be aware that we are working hard to update the CS systems and as we work more closely with Booking.com this will be one of the benefits we see. Thanks again Ryan

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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