Pros
There were some TLs who where amazing as well as people... most of them are gone from Sloterdijk of course...
Cons
I was working for more than 3 years at the Sloterdijk office. Do not apply... the more I grew in the company the more I regret it... site leader and CSM are corrupt. They allow fraud from agents as long as the numbers make them look good. They will cover each other even when they know they are not doing things right and will ask anyone that does try to change that leave. They have 2 awful senior Team leaders, the senior team is sick or leaving cause of the poor management and CSMs or site leader do nothing. Site leader ask for permanent contract for friends even though this people have work avoidance and cheat the system. If you do not think like they do, you are not worth their time. They do not want new ideas, they want sheep...I made a mistake and went to ethics ambassador and HR within the office.. noone listen to me, I should have gone to HQ to get something done.. my bad really... I got one CS manager putting me against the wall and asking me to kiss him, no one cared, i flagged work avoidance and people not doing their job.. they do not care, and started saying I was not communicating properly (I have checked with several other people, and they saw me and disagreed wwith the managers as my communication was on point, professional and so on). I am happy all this happened as I am in another company with a much higher position and they love my style and accept my ideas... they are not afraid of different points of view as the people in ASD is. Senior management do not comply with values from Booking, they do not care.. they tell you the opposite of what the videos from compliance from HQ say... ethics, zero, willigness to work, zero... This is anhonest advise, please if you value yourself and want to feel valued and do your best work, do not come here... Booking.com is great but this office really makes it look bad, very very very bad.
