You definitely need to be the “right kind of person” to be happy here - Customer Service Representative Booking.com Employee Review

2.0
4 Jan 2019
Recommend
CEO approval
Business outlook

Pros

They are pretty generous with free stuff - like fruit, the gym, free swag, etc. - and the shift premiums and quarterly bonuses are pretty solid. My colleagues are cool too, like I haven’t met many people that I take issue with and unless I’ve just avoided it I don’t really experience much negative office gossip.

Cons

Good managers (at least in this office) are pretty few and far between. It almost feels like you have to know someone to be assigned to a good team lead. For example, I was assigned one of the worse managers - focused heavily on numbers and doesn’t treat her team like they’re humans that sometimes have personal issues they need to deal with that come before work. Micromanagement is abundant, and like I said, if you don’t know someone important or have incredible numbers, they just want to get rid of you. I’ve even escalated issues to HR and they either ignore them or do the bare minimum to help.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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