Customer service guest executive - Customer Service Guest Executive Booking.com Employee Review

3.0
24 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Onsite gym Free coffee and tea Free fruit Free massage chair LGBTQ friendly Market place cafe (with discounts on healthy food) Nice break room area Desk moves up and down (so you can stand) You get a locker to store personal belongings

Cons

Open 24/7 GR office closes at 2:30AM Sharing desks (gross) No Monday-Friday shifts You will work a Saturday or Sunday No assigned seating (you have to locate a desk) When you move to new desk it can take up to 10 minutes to get logged in, so you should be at work much earlier than scheduled. 30 minute lunches No cubicles (loud neighbors on the phones, hard to hear) Because of no desk, you don’t have basic things on hand, you’re living out of a bag or backpack. You have to pack up your desk after every shift because you may not sit there the next day. You have to work 6 months on your shift before bidding on another. (You’re stuck)

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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