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      Booking.com

      Part of Booking Holdings

      Engaged employer

      Booking.com reviews

      Working with customers. Contracting hotels in customers behalf to resolve special requests, complaints via phone/email. - Customer Service Executive Booking.com Employee Review

      5.0
      24 Mar 2015
      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Multicultural work environment, English speaking and bilingual jobs. Diverse cases. Good company that cares about employees. Free food sometimes, night outs once a month. Good feedback on performance.

      Cons

      Micro management, very fast paced, pressure to hit targets. Can't leave desk. Pressure to stay on the phone as much as possible even if the quality might be suffering.

      Explore other reviews about Booking.com

      5.0
      30 May 2026
      Booker
      Recommend
      CEO approval
      Business outlook

      Pros

      Great, definitely recommend if looking for start up

      Cons

      No cons all pros only

      avatar
      Booking.com Response
      2w
      Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
      3.0
      18 Jun 2026
      Customer service
      Recommend
      CEO approval
      Business outlook

      Pros

      The team had a fun environment.

      Cons

      You have to deal with tough customers.

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