Unprofessional management / hire and fire atmosphere. - Customer Service Representative Booking.com Employee Review

3.0
4 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Nice colleagues and office with a nice canteen.

Cons

Treated like a number, no communication from management, very immature team leaders. Hire and fire atmosphere. Let go one day before end of probation with no warnings. Definite red flag in company culture.

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Booking.com Response
2y
Thank you for sharing this with us, we appreciate your feedback. It’s unfortunate to hear that your Booking.com experience has not been up to our standards. Our people mean a lot to us. We’re doing our best to provide our management team with the right tools to improve the experience of our employees. We wish you all the best in your future career endeavors. The Booking.com team

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
3d
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, make your own schedule

Cons

NO learning and development Opportunities for growth often required moving into a different role or team found the compensation to be below market

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