Please avoid if you can - Customer Service Executive Booking.com Employee Review

1.0
11 Dec 2015
Recommend
CEO approval
Business outlook

Pros

The only pro I can think of is that if you use public transit the local Bellevue office offers an ORCA bus pass. -- They do offer "hotel reimbursement" if you use Booking.com to reserve - but, that's about it.

Cons

Consider it slave labor. Don't expect anything. You're over worked, underpaid and under appreciated. If you bring this up they will let you know they "appreciate" you with a balloon. - Like they did back in kindergarten. - If you use up your break time or personal time you do not get any other time for such things as restroom stops. - They don't offer sick days; you're required to take PTO - and if you don't have any available, you 'borrow' the PTO from the future -bringing you negative - meaning you have to make it up. - You can't be late or they'll use PTO time to make up for that time. - You get written up for everything all the time. -- This list goes on.

Explore other reviews about Booking.com

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
4w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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