Toxic culture with shifting goals and limited growth - Capacity Account Manager C.H. Robinson Employee Review

2.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not much that I can think of, would say its decent pay but they move the goal posts on goals every year so once you get comfortable with your goals and achieving your target to them hitting the reset button and back to square one

Cons

The culture has shifted in a very negative direction. Top performers can still feel boxed in by limited growth opportunities, changing expectations, and compensation structures that do not always reflect actual performance. There is a heavy focus on control, office attendance, and short-term metrics, while trust and morale continue to decline. It can feel political, exhausting, and disconnected from the people actually driving results. Very toxic for capacity reps, they do everything wrong and contstantly are the whipping posts for commercial teams who are always in the right

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C.H. Robinson Response
1w
Thank you for taking the time to share your thoughts. We value your feedback.

Explore other reviews about C.H. Robinson

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic culture, good vacation time, Good work life balance

Cons

Seems like it would be easy to get strung along, great long term growth but tough short term growth

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C.H. Robinson Response
2mo
Thank you for taking the time to share your thoughts! Feedback is important to us as we strive to remain a great place to work.
2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Employees and great benefits

Cons

To big a focus on AI and replacing people with the tech. They keep re-enforcing the "Human in the Loop" but that's trash. They did mass layoffs today again. I feel bad for the Account Managers that are still there.

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