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      CarGurus

      Engaged employer

      CarGurus reviews

      A demanding, high energy place to work - Customer Success Specialist CarGurus Employee Review

      5.0
      19 Mar 2020
      Customer success specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great colleagues, exceedingly friendly, welcoming and helpful - Management goes long ways to make sure your work and effort are recognised and validated - Very positive energy in the office on all levels and in every team - High level of autonomy for individual work within well established structures (as opposed to chaos and confusion present in other workplaces) - Open and transparent communication from leadership - Very demanding in terms of turn around times and flexibility (if this is what you're looking for)

      Cons

      - Sales oriented office makes it easier for the work and effort of non-sales functions to be overlooked (even though management does put in effort to counter this) - Most main functions and decision making located in US, making communication/problem solving difficult at times - Very demanding in terms of turn around times and flexibility (if this is NOT what you're looking for)

      avatar
      CarGurus Response
      6y
      I’m so glad to hear that you find your role challenging and rewarding. Thank you for helping to create a positive and friendly atmosphere in the Dublin office, and for your constructive feedback, we will definitely take it all on board.

      Explore other reviews about CarGurus

      5.0
      4 Jun 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Awesome benefits and perks. Great office environment and makes you want to come to the office. Compensation plan is solid with high income opportunity.

      Cons

      This opportunity requires a strong commitment. Standard work hours do not always apply based on the customer base

      2.0
      20 May 2026
      Acounts manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice office environment with free food and drinks available. The gym and company perks are a nice bonus. There are also some genuinely good people on the team who make the workplace more enjoyable.

      Cons

      Management can feel overly political, and some managers appear to give more attention and opportunities to favorites rather than treating employees consistently. While the company talks about supporting mental health, the day-to-day culture does not always reflect that message. There is also growing uncertainty about long-term job stability as AI becomes more integrated into the work.

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