Could be my permanent career if..... - Associate Store Manager Coach Employee Review

3.0
30 Jun 2017
Recommend
CEO approval
Business outlook

Pros

The compensation and benefits package is fantastic. I have lovely coworkers. The product is beautiful. I love what I do. I adore my job, with one exception. See Cons below.

Cons

According to the upper management, there is no development plan in place for forward mobility within the Coach Brand. Upper management can be very difficult to work with at times. Any attempts to make the company aware of this results in negative repercussions at store level, and zero resolution. A recent employee engagement survey gave everyone hope that changes would be implemented, even though there were suggestions at store level to "be very careful" when answering the questions. Sadly, there were excuses made pertaining to the survey results, and individuals were "weeded out" that had openly expressed dissatisfaction at store level. Regional/National level management groups and corporate departments are either blind to the glaring issues, or have decided not to take action. We are losing amazing employees because of this.

Explore other reviews about Coach

5.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good managers Friendly environment everyone is willing to help

Cons

Minimal Benefits during slower months hours can get cut by a lot

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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