Culture is chaotic and your work is highly dictated by America - Head Office Coach Employee Review

1.0
5 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Discount- 50% off Sample Sale Good benefits to employee- flexible working hours, healthcare, beauty treatments etc Nice office facilities

Cons

Very chaotic- often last minute decisions are made. Lack of communication between departments and no coherent reporting. Your work will be dictated by North America as they are the main office- this means minor creative control, slow change and constant comparison to US even though Europe is a different market. Hierarchy is blatant in this company- orders are funnelled down and there is fear towards the person that is above you.

Explore other reviews about Coach

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Management was very receptive, open, and caring.

Cons

The pay was not great.

3.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

- fast paced days with lots of client interaction and team building moments - fun product dropped monthly with opportunities to be the first to own popular drops - opportunities to grow* - a great starting place to learn how to provide an elevated shopping experience and learn how to build a client book

Cons

- * Opportunities to grow only present themselves if you have a positive relationship with the management team and/or the DM - Corporate tends to lead on candidates and promise advancements or change verbally but little is done to correct behavior or advance within the company - Your store manager will determine whether the team is harmonious and fair, can be a double edged sword - you will be asked to do tasks or take on projects outside of your position with no additional compensation. It will be heavily frowned upon to decline said opportunities and tended to lead to being denied advancements - during ICE activities in the city, Coach refused to make a statement and or provide guidelines to how we as a store should respond. Associates were punished for absences related back to ICE activities

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