Pros
the only thing that I liked here is how entertaining it was to watch these idiots try to run a support team
Cons
Hard work is not appreciated here unless you are friends with supervisor and/or management. In fact, those "engineers" who barely know how to support the product go onto to being promoted to what is called the SET team who are supposed to be the team responsible for training the entire floor. Often they would have to piggy back off the work off better engineers who were not recognized because they didn't play office politics. Oh and to Commvault customers.... service level agreements are ARTIFICIALLY met as engineers are pressured to hit the SLA Support button way before they are actually ready to call the customer. Management only cares that we hit our numbers on PAPER, not if the customer actually gets a call within the SLA they pay for. PATHETIC. Now they are replacing batches of American support at a time over to India support and so far the customers hate it. Support is basically a sweatshop, we are encouraged to not take lunch and made to feel bad if we do. The support Managers are 100% useless and provide no real value. They make bonuses on the backs of their teams in which they contribute nothing to, other than once in a while when the ask “hey can someone take that ticket” and that’s only when a team Supervisor is OOO, otherwise they contribute nothing. Literally burnt money. If they dont like u, they will target you for any mistake you make in a ticket while others who are buddy buddy with management can make much worse mistakes and no problem. It's just a totally toxic work atmosphere run by a bunch of dumb cowboys.
