Pros
- Household name - Benefits used to be a strong point - Recognition & mediocre commission are possible if you completely disregard the classroom training and outperform constantly shifting, unrealistic expectations. - Hybrid/Work from home (if you earn it each month plus each quarter)
Cons
- Health insurance costs rise dramatically every year with less value (just like the services provided to customers) - Pay and incentives decrease while expectations increase - Unrealistic, conflicting performance metrics - Inconsistent coaching and lack of genuine development - Services aren’t competitive or reliable in many areas (or even functuonal in others) yet agents are penalized for loss of business - Trained to be honest and helpful (which will result in failed metrics and ultimately termination) but incentivized to do the exact opposite - Bad actors face ZERO accountability - Burnout is widespread