Good work life balance - IT Tech Support Cox Communications Employee Review

living up to the brand and empowering their people and the community. I have had more interactions with different professionals and have learned so much about different cultures and aspects of the business im excited to see where my journey continues to take me.

Consistent connections across the board and working out simple kinks

Good benefits, sometimes free food, equipment provided

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.