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      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      Cox Communications reviews

      Okay Company - Technical Support Representative Cox Communications Employee Review

      5.0
      23 May 2017
      Technical support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great PTO and benefits! Overall a great company to work with. Long interview but includes a tour, face-to-face interview as well as mock phone call with a prep sheet before hand. Fresh popcorn daily with occasional nacho days along with fresh fruit and snacks depending on the day and occasion.

      Cons

      Technical Support is more focused on SALES than troubleshooting! You can get fired for no sales often. They do let you know upfront you will have to sell something but not share that's where the main focus is. Strict schedule may be hard to work around.

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      5.0
      2 Mar 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      2.0
      31 May 2026
      Senior data analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

      Cons

      Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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