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      Cox Communications

      Part of Cox Enterprises

      Engaged employer

      Cox Communications reviews

      A Communication Company that does not Communicate - Customer Service Representative Cox Communications Employee Review

      4.0
      13 Jan 2009
      customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Big cable discount and the benefits are great. They give tuition reimbursement for college, great medical, and dental, 401k

      Cons

      Pay could be better. Senior Management should listen to lower level employees on how to better correct problems, plus you can get fired quick as hell, I have seen people get fired over something as stupid as talk time, and the always wait until the end of your shift to tell you your fired and while they tell you this your Sup. hands you a box with all of your stuff in it so security can escort you out of the building

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      5.0
      2 Mar 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

      Cons

      The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

      2.0
      31 May 2026
      Senior data analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

      Cons

      Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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