Cox Business, Phoenix culture is a poor excuse for a company which boasts employee value & dignity. - Outside Account Representative Cox Communications Employee Review

1.0
3 Sept 2013
Recommend
CEO approval
Business outlook

Pros

Excellent benefits package, including 401K, pension possibilites, medical/dental/long & short term disability, life insurance, and of course their full package of Television, Internet, Phone and home security at a small fraction of retail cost.

Cons

Cox Business has a less than colaborative inter-office culture with Cox outside account representaives most ardent competition their own Cox inside representatives in a dog-eat-dog mentality. Cox Business VP's look past the employee bickering and skirmishes as healthy competition while the yearly salesperson turn-over exceeds most any other industry salesperson turnover. Salepeople find themselves fired, quitting, or manuvering elsewhere within the company to survive. The Cox Business department is a 'CULT' with employees fearing reprisal telling you straight to your face how wonderful it is to work at Cox Business but cornered alone would tell a different, unhappy story regarding most of the employees within this group. In todays economic downturn, the ‘CULT’ mentality lives at a protected level, employees anxiety up, with very few options to find other jobs and many taking medical (mental) leave, searching job boards constantly, desperate to get out, but at the same time fearing losing their Cox income & benefits while enduring their position. Like a cult, the Cox Business perception is drummed into everyone, making it difficult to trust any other employee; hence no real cultural change to pursue.

Explore other reviews about Cox Communications

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Flexibility, Work life balance and benefits

Cons

Stability can sometimes be an issue with constant changes

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Cox Communications Response
2mo
Hi, thank you for sharing a review! We're glad to know that you enjoy the flexibility, work-life balance and employee benefits that a career at Cox offers, and that you would recommend Cox as an employer. Cox's footprint and cross-industry impact do frequently necessitate agility with change, but we strive to offer a workplace experience that has the stability of a large company with the friendly community and innovation culture of a startup. And while our impact continues to grow, our values and mission remain the same: across our family of businesses, we're building a better future. We hope you feel that to be the case.
2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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