Watch out- Private company under a violent restructuring & a low advancement rate is hurting the culture. - Administrative Cox Communications Employee Review

1.0
1 Jun 2014
Recommend
CEO approval
Business outlook

Pros

Free cable wasn't worth over 15 years of lost opportunity. See the long Cons list.

Cons

1) Metrics aren't evaluated with consistency- people saw that what "Meets Expectations" one year was changed the next year on a whim, in favor of the company. This was strategic to get people to not be able to make the move to a different location (12 of 19 call centers are closing). 2) Management can't connect on LinkedIn.com- it's against corporate policy to be a referral, which is a strain among co-workers when they can't see their boss the way they once did after being denied "a friend request" on a professional website (multiple people are talking about this cultural issue). *Also, this will hurt you when trying to look for work outside of the company, when you can't use your supervisor as a reference.* 3) Company is private and shedding perks left a right and the company will surely do this much faster and without notice (as compared to a publicly trader company) than other companies in recent years. 4) No internal advancement- the percent of employees growing with the company is astoundingly low- HR hires outside of the company and this is a major mistake (rehiring more often than necessary). Hiring within is not a culture here because they don't want to give a raise- this is evident in other reviews on glassdoor for Cox. 5) Pay is sub-par for the telecom industry and those that are looking to keep a job must take a pay cut to a new city (15-25%). Oh wait, that isn't all, you must have to reapply for your same job.

Explore other reviews about Cox Communications

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, sometimes free food, equipment provided

Cons

Intense micromanaging, every second has to be logged. Everything is an upsell even when callers are asking for help. Agents will add things to accounts without customer knowledge just to make numbers. Unethical practices by agents especially overseas agents.

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