Used to be a top company with coveted jobs - I pity the front line employees - Director Cox Communications Employee Review

2.0
7 Sept 2008
Recommend
CEO approval
Business outlook

Pros

Large enough company to basically support economic swings, but too focused on perceived numbers rather than actual sales and subscriber projections.

Cons

Revolving door of middle management - no consistency in policy from region to region. In 2 years, I've seen 9 directors fired, demoted or leave in just one location. Compare that to 4 years ago when there was only 1 director that left. This is not about performance, it's about politics and the ever-changing VP regimes and local managing directors. There is a new one of either approximately every 9 months and they install the non-performing management from their previous system. Esser can't see this and it's a significant factor in low employee morale, increased turnover, and subscriber churn.

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5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

2.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great work/life balance, culture and benefits. Work from home. Unlimited PTO.

Cons

Merging with Charter this year. If I still have a job after the merger, I'll be losing unlimited PTO, WFH, culture and who knows about work/life balance. Some may be asked to move to CT. At the end of 2024 the company offered a generous VSP. Knowing the upcoming severance packages we may be offered by Charter, some of us feel betrayed.

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