WORST JOB EVER!!! - Retention Specialist Cox Communications Employee Review

The turnover in this position is so high due to the extreme level of stress. The customers are extremely abusive and constantly use profanity and you are not authorized to disconnect the call after several warnings. There is no support or encouragement in this role . Instead managers state that “This is what you signed up for.” Managers also tell employees that if you have ethics or morals you will never make it in this role. If you wonder why Cox has so many postings for this role because they can’t keep employees. The environment is so toxic and morale is so low that people get up in the middle of their shift and just leave.