Ok but stressful - Retention Specialist Cox Communications Employee Review

3.0
22 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Good benefits and good culture

Cons

The customers are awful and mean

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Cox Communications Response
9mo
We appreciate your feedback! It's great to hear that you, like many of our employees, appreciate the benefits and workplace culture you experience here. We also recognize that working in a customer-facing role can be uniquely challenging. First, we want to thank you for navigating customer conversations with patience and expertise. Secondly, we encourage you take advantage of some of the resources we offer to help employees feel supported in stressful times. Having an open and honest conversation with your manager and/or mentor about how you're feeling is a great place to start; you can also explore the benefits that we offer to support work-life balance, time-off and mental health. Thank you for all you do!

Explore other reviews about Cox Communications

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I had a great experience and benefitted from great leadership, progressive growth opportunities, and exceptional colleagues. The company cares about its employees, and offers exceptional benefits.

Cons

The recent news of the merger (ok, let's be honest...acquisition) by Charter has many people worried about the future and preparing for the worst. There will undoubtedly be cultural changes and I know many people will be frustrated by the new norm.

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work Life Balance is a real thing at this company. They truly mean what they say when they say this. It keeps employees fresh and not burned out.

Cons

On-call is every month but we have the ability to have co-worker cover the on call shift.

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