Overworked and Under Appreciated - Crew Member Dunkin' Employee Review

2.0
21 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Free coffee on shift was great - as well as discount on food items during shift.

Cons

The owner of my location limited how many people could be scheduled so the mornings were ALWAYS understaffed. This meant balancing taking orders, operating register, and making food/drinks all at once during the most busy times of day. There were always several other staff who were really unpleasant to work with - some who were just lazy and one who was extremely homophobic with no discipline. Despite doing management work, there were never any opportunities to be promoted to be paid for it. This location also didn’t have a tip jar, so the only people who ever got tips were people doing the easiest jobs of just running register.

Explore other reviews about Dunkin'

5.0
6 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Dunkin is fast-paced, fun, and team-oriented. Great coworkers, flexible hours, and a steady flow of energy make each shift enjoyable

Cons

No cons, overall good place

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tips can be great in the morning, and the free coffee makes for a great pick me up.

Cons

Management can sometimes brush off issues when they're brought up directly, and there seems to be a severe disconnect between what the owners/franchisees want in the store and what management actually allows to happen, which can cause rifts on shift.

See reviews by: Helpful|Rating|Date|All