Incompetent - Crew Member Dunkin' Employee Review

2.0
28 Jun 2023
Recommend
CEO approval
Business outlook

Pros

Free food when on breaks

Cons

Idiotic management that cannot commit to a schedule, yet schedules employees 3 weeks in advance, and expects employees to cover shifts at the drop of a hat Managers often scream and berate employees in front of customers, leading to a high turnover rate Management choosing clear favorites with some workers able to call out at will while others are forced to stay late for no reason Management will straight up lie to you about taking time off (in my experience my manager told me he called everyone available and that there was nobody that was able to swap shifts with me. He sent this to me at 7am, meaning that he likely called nobody as I have never received a call from him before 10am) Management is unable to keep proper stock of food or supplies leading to a chronic lack of donuts and pastries and well as cleaning supplies Pest issue in my store is pervasive and constant, with no real attempts to remove it Spotty training system which creates workers who are incapable of doing everything the job requires them Management not caring for employee health (i.e. workers being forced to carry heavy trays of food with a broken wrist)

Explore other reviews about Dunkin'

5.0
6 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Dunkin is fast-paced, fun, and team-oriented. Great coworkers, flexible hours, and a steady flow of energy make each shift enjoyable

Cons

No cons, overall good place

3.0
28 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Tips can be great in the morning, and the free coffee makes for a great pick me up.

Cons

Management can sometimes brush off issues when they're brought up directly, and there seems to be a severe disconnect between what the owners/franchisees want in the store and what management actually allows to happen, which can cause rifts on shift.

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