Severely Understaffed and poorly ran - Crew Member Dunkin' Employee Review

3.0
27 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Free food, great co workers, current store manager was doing her best

Cons

Terrible upper management.The store manager is over worked and the people who care about their jobs are also over worked.As a crew member you’re expected to work sooo hard and so much because the store is so badly understaffed. Upper management is invisible and doesn’t seem to care about the store manager working so much.I really felt bad for her.But I had to find something better.

Explore other reviews about Dunkin'

5.0
6 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working at Dunkin is fast-paced, fun, and team-oriented. Great coworkers, flexible hours, and a steady flow of energy make each shift enjoyable

Cons

No cons, overall good place

1.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Every once in a while you are granted a 15 minute break

Cons

There are significant concerns regarding management’s leadership and communication practices. Employees often receive criticism in a manner that feels disrespectful rather than constructive, and support from management is limited despite high expectations placed on staff. Professional boundaries are also a concern, as discussions between management and employees about employees occur inappropriately among coworkers. Greater emphasis on respectful communication, employee support, and professionalism would help foster a more positive workplace culture. They also promise pay, after employees were not paid correctly management basically state “too bad I can’t fix it” even though that is illegal in the state of VA.

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