Sudden Failure of Leadership - Support Engineer Elastic Employee Review

3.0
10 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Extremely useful products with great market potential across several use-cases. Lots of great people to work with and learn from. Competitive compensation packages and benefits.

Cons

A shocking and sudden decline in effective communication and inspiration from executive leadership has led to a failure of trust between rank-and-file employees and both executive and managerial leaders. A botched layoff at the end of 2022 has led to employees feeling as if they are considered tools rather than people, to be discarded as needed rather than fought-for and respected. A hollowing-out of top-tier technical talent has led to a drop in the quality of recent products, making it harder to give satisfactory support and close deals in the face of serious competition and the economic downturn.

Explore other reviews about Elastic

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great company benefits and salary

Cons

I have no cons from working here

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Elastic Response
1mo
Thanks so much for your review! We really appreciate you taking the time to submit!
1.0
1 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are talented and hardworking individuals across the company who do their best despite ongoing organizational challenges.

Cons

The organization operates with limited stability, with frequent restructures that repeatedly change team structures, reporting lines, and priorities. This creates a lack of continuity and makes it difficult to execute long-term strategies. Roles and responsibilities are often unclear and shift frequently. As a result, employees can struggle to understand expectations, measure success, or build meaningful ownership over their work. Feedback and communication from leadership are inconsistent, which further contributes to confusion. In some cases, employees are brought in to lead initiatives but are not given the autonomy to do so. Work ownership can become blurred, with overlapping responsibilities and decision-making concentrated at higher levels, reducing effectiveness and accountability. There are also noticeable misalignments between roles and responsibilities. Employees are sometimes tasked with work outside their core expertise, while critical functions may lack experienced leadership. This leads to inefficiencies and slows execution. Advancement and leadership decisions at times appear to be influenced by internal relationships rather than demonstrated expertise or performance, which can impact morale and trust in leadership. Diversity remains an area for improvement, particularly in representation of Black and Brown employees. Overall, the organization often feels reactive rather than strategic, with structural changes used as a substitute for addressing underlying issues.

4
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Elastic Response
1mo
Thank you for taking the time to share your experience. We’re sorry to hear that your tenure at Elastic was difficult. Fostering an environment that is respectful, inclusive, and supportive is something we are very committed to and feedback like yours helps us understand where we still have opportunities. We hope you've shared your confidential feedback through our regular Employee Experience Surveys or your HR Business Partner so we can take appropriate actions. Your honesty is appreciated, and we are committed to improving the experience for all Elasticians.
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