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Embassy Suites

Part of Hilton

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Good people, it just needed more structure - Executive Sous Chef Embassy Suites Employee Review

3.0
14 Sept 2017
Recommend
CEO approval
Business outlook

Pros

The Embassy Suites at BWI airport was a fun hotel to work for. There was always something going on, the employees were friendly, and it would get busy enough during times to keep you on your toes. Decent benefits. The wages could be a lot better, but for the location, it is pretty good.

Cons

The hotel was then outdated and the management struggle to provide firm structure. Employees who had worked for the hotel for several years were very stuck in their ways and made it difficult to bring positive change to new employees. Since then, the hotel turned over to new ownership and brought new management along with a much needed renovation.

Explore other reviews about Embassy Suites

5.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

great people easy job enjoyed

Cons

sometimes it would be very slow

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Friendly guests, opportunities to learn multiple areas of the operation, and some hardworking coworkers who genuinely care about providing good service.

Cons

Management inconsistency and favoritism created a difficult work environment. Concerns and feedback were not always handled objectively, and decisions often appeared to be influenced by personal relationships rather than facts or direct communication. Employees could be held accountable without being given an opportunity to explain their perspective, leading to a culture where misunderstandings escalated instead of being resolved. Communication between management and staff lacked transparency, and morale suffered as a result.

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