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Extended Stay America

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Different Company - General Manager Extended Stay America Employee Review

1.0
8 Jan 2021
Recommend
CEO approval
Business outlook

Pros

Flexibility with schedule relationships built over the years

Cons

Overall: Have been with the company 10+ years and the recent changes to the organizational structure have pushed the company in a completely different direction. Now company is more focused on numbers and even less focused on "the people" - one of the company "Values" is Put People First and they are straying so far from it. They are more focused on building more properties and hiring from outside than improving the product they currently have and training the people that have already invested time. We get a monthly budget to purchase necessary room and property items for our properties and that budget NEVER comes close to getting us everything we need. Also expect to do more sales than management in this role. Benefits: For a General Manager that has spent 10+ years with the company I was denied Paid maternity leave due to not having short term disability. (Goes to show how much they care about their people) Pay: Don't expect much at all, GM's make a difference of about $5-$8 more than a Front desk agent.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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