Great workplace with excellent training - Customer Service Financial Ombudsman Service Employee Review

Good work life balance. Rarely needed to work over time. Comprehensive training and good opportunities for personal growth. Management are open to honest conversations. Benefits are very good.

Pay needs to be more competitive - and restructure means that individuals will be expected to take on more responsibility going forward.

Flexible working hours Free gym

Where do I start? The leadership here is extremely poor. Most employees do not approve of the higher ups. People at the top turnover as much as the people at the bottom. They have crazy work targets and strict quality and data requirements for your cases. A tiny mistake is enough for you to get told off in a meeting for. The micromanaging is crazy. My manager expects me to be in every Tuesday, there is nothing in this work that even requires you to be in the office at all. It's a waste of time, money, the environment and productivity to make the customer connect employees come into the office. They go on all day about diversity and inclusion but all the higher ups look the same from the same social background. They do not support career progression as I have not seen/heard of a single person from this department progressing into another since I started.