Pros
Passionate staff who really do care about the work they do.
Cons
The new Executive team are not fit to hold their positions, and those with the power to hold them to account are doing nothing. Investigators are under immense pressure to hit ridiculous weekly closure targets. These are set by an Executive team who have never worked a day in the Investigator role, and have no idea of the realities of how it works. The business has moved to a "performance based pay model", meaning that Investigators have no hope of career progression or bonuses if they fail to hit these targets. The end result is rushed, sloppy investigations because Investigators are not afforded the time to do the work properly because of these targets. The public, and Investigators (who do care about the work they do) deserve so much better. All the CEO cares about is reducing queues so she looks good for the Treasury Select Commitee. Meanwhile, quality is down, employee morale is at rock-bottom, and we're facing an exodus of skilled case workers who simply can't take the abuse anymore. The service simply isn't fit for purpose at the moment.