Pros
Paid time off. It's a job in a very bad economy. Air conditioning works well.
Cons
Rediculasly bad health insurance, low salary, low salary bans, very low percentage raise when you can get one, stingy hunger games type bonus structure, old outdated equipment. Not very many career opportunities in the Phoenix office. There is a sight director in Phoenix but no other Directors, VP's or anything higher. They like to keep all the control in the Dublin, Oh call center where they have plenty of Directors, VP's, Sr VP's. Every once in a while Dublin will send us a postion in a department we don't have in Phoenix, but we know eventually they will decide they need one less position in that department and they will lay that person off. So it can be dangerous to apply for the rare opportunity that may pop up in Phoenix because you just may end up looking for a new job. Our department has been asking for certain equipment upgrades that are very inexpensive, but we are always told it's not in the budget, but the company will buy two seats on a plane to send one or our VP's out to make an appearance a few times a year. Cut one of his trips to our site and it will pay for the upgrades we have been begging for. We are internet banking company but are constantly having issues with our systems not working properly.