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      Five9

      Engaged employer

      Five9 reviews

      A company in transition - Director Five9 Employee Review

      3.0
      24 Oct 2024
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great technology that customers like. Well marketed product. Historically, an exceptional compensation plan for sales people. It was a fun place to work for a long time.

      Cons

      The founders really wanted to preseve the "family start-up" vibe. This doesn't work when you scale to almost $1B. Result is a cultural and structural mess. Loyalty trumps accountability. People with less experience get promoted over 'outsiders'. And the market has noticed. Stock has declined for multiple consequitive quarters. Resulting in layoffs and chaos internally.

      Explore other reviews about Five9

      5.0
      27 Mar 2026
      Technical account manager (tam)
      Recommend
      CEO approval
      Business outlook

      Pros

      Treats you great. Control of your own schedule

      Cons

      Challenging clients, a lot of adversity based on escalation.

      1.0
      20 May 2026
      Account director
      Recommend
      CEO approval
      Business outlook

      Pros

      Not a single pro, this company is awful

      Cons

      - Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

      1
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