Disappointing - Assistant Manager Forever 21 Employee Review

Pay, hrs, senior managemt communication is awful. You don't get any support from senior managers when you handle a customer who is harassing you in a "the customer is not always right" mentality. When a customer is threatening you and your employees, you'd think you wouldn't get criticized by management for how you handle the situation. They only stand behind you if you actions result in a 3.4 unit transaction regardless of the situation. Senior managers don't communicate we'll with store managers so when something goes wrong, they yell at you even though you had no clue what their expectations were. They constantly said I was their hardest worker but the pay increase they offered me was a slap in the face. It's all about money regardless the sacrifice. They barely give you hrs to divide amongst you employees which results in high turnover. The pay for sales associates is awful. I tried to get higher wages for hard workers approved with no success. I had to higher at least two new people every week because people would just stop showing up. I would then get yelled at for employees quitting. If I'm a college student working only 4-12 hrs a week for $7.25, I wouldnt want to work either. I worked there for 4 yrs off and on while in college then I was an assistant manager for 1.5 yrs so I saw it all and believe me, it wasn't pretty.