Pros vs Cons of working for Fortinet - Technical Support Engineer Fortinet Employee Review

3.0
31 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Salary Certification program Gaining experience Internation recognition by other companies

Cons

* Too much cases/tickets per day for an engineer, you may take around 8 to 10 cases a day for an L1 * It takes long time before hiring new engineers * There are no continue training or follow ups related to knowledge gaps within the team * Extra work is added to accomplish the company goals, besides the based job (taking calls, tickets, chats). *There are a lot of micromanagement. *If you are in Colombia region, no chance to grow, you should be in USA, Mexico, or Brazil. Among others... If you are thinking to take this job to gain expertise in fortinet products for at least 6 to 1 year ( which I recommend) go for it, if you already have a nice job and you want more money which definitely fortinet may give you, please, think about it first, this analysis is for TAC positions, don't know others.

Explore other reviews about Fortinet

5.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Work life balance. Based on team,got the opportunity to work with multiple firewall vendors.

Cons

No bonus and No ESPP.

5.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- On target OTE and uncapped commissions - Great overall work culture - A lot of cool Field marketing events - Ability to expense dinners, entertainment, gifts for clients - Great company vision and a broad security fabric portfolio with several third party validations for a well-known cybersecurity brand makes it easy to sell and be successful.

Cons

- New business quotas are the same for every seller at least on my team, who all have very different territories, some with more white space heavy accounts that can be much more challenging to hit quota compared to other territories. Quotas went up by 20% from previous year. - Too many internal systems to navigate - processes and sales enablement tools could be more efficient - You can be the top performer in your US sales segment, and still not make it to President's Club because of the way it's structured - competing against different segments and only top 3-4% get to go each year. Rewarding top performers in general is an area needing improvement in my opinion.

See reviews by: Helpful|Rating|Date|All