Why do I work for Sitel? - Director, Global Solutions & Innovation (GSI) Latin America Foundever Employee Review

5.0
4 Jul 2016
Recommend
CEO approval
Business outlook

Pros

People 1st Culture. I’m not talking about the superficial cultures that have become increasingly popular and are defined by having Ping-Pong tables and kegs. A truly strong culture offers mutual support, promotes trust, rewards employees’ efforts, and ensures that employees know their work is meaningful. Professional growth is a priority. Instead of growing employees skills to match the companies needs, Sitel look for ways to grow the company based on employees’ passions. They continually ask employees what they are interested in doing and how they would like to see their career unfold. I love the people I work with. Since I spend so much time with my co-workers, it’s important to like and respect them. Working with people who are supportive and understanding fosters personal connections and professional growth it's important to me. Work that is always challenging requires me to grow. Sitel expect their employees to rise to challenges and be completely engaged.

Cons

I think the only cons I have is to try to get a better Work/Life balance.

Explore other reviews about Foundever

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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