Pros
Absolutely no real redeeming quality to the job. Most coworkers are very nice but it feels more like we are friends through sharing a common trauma. We are all trapped. Nothing good about the atmosphere or work conditions.
Cons
Very poor training. We spent 4 weeks of "intensive training' and then were stuck out on phones with 2 support staff and no one even showed us how to log on to the phone. It is more like a high school than a work place. Floor support talk down to the csr's and leave you feeling afraid to ask for help. Very little incentive other than a free t shirt to improve. More likely thratened to be 'written up" than encouraged or supported. Middle management have very little job experise, since they were promoted through the ranks. There is no sense they care for their employees at all, as if they know we are here only because we cant be elsewhere. They put absolutely nothing beyond rhetoric into retaining staff. In 2-1/2 months I have taken 4 days (unpaid) off, anywhere else I have worked I missed 2 days a year.