Beware you'll get bullied by grown adults and a manager that doesn't believe you until after viewing the voice memo. - Customer Service Specialist Foundever Employee Review

2.0
8 Jan 2023
Recommend
CEO approval
Business outlook

Pros

People during training, made friends. My trainer Sarah, she was awesome and super sweet. The pay was decent it paid my bills.

Cons

-The mentors and management. - Short Term position Two mentors bullied me; they were friends. I didn't see eye to eye with one of them; meanwhile, one of the managers reached out to me about an issue one of the two mentors (mentors listen to the calls during ojt - on-the-job training) brought to her attention. I got accused of doing something, and even when I stood my ground saying I didn't say anything wrong while working with a customer, I still got discipline from the manager about what to say and what not to say. She told me she will listen to the audio with her manager- that right there told me all I needed to know. If you're a manager, get all the facts before you discipline an innocent person. By the time she got back to me, I had already made up my mind that I refuse to be a part of an organization where the adults act like high schoolers

Explore other reviews about Foundever

5.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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