Please avoid, we are all suffering - Customer Service Representative Foundever Employee Review

I worked for Sykes previous to the take over of sitel who has now rebranded to foundever. Please do yourself a favour and avoid! The agents that current work here have no hours! We are being sent home every day and are receiving only part-time hours despite the company posting links in job boards stating they are offering 40 hours a week. This is not true. Most agents don’t make it out of training. There are huge issues with the company following labour laws. Company refuses to give disability accommodations. Previously to the sitel/foundever take over we had employees with us for 5-15 years that are now quitting. 4 managers have left in the past couple of months. Your bathroom breaks are timed and you better not take more than 5 mins or you will be kicked from the system and not paid. You need to log in every day early and you are not paid for that time either. Programs and tool are frequently don’t work and it doesn’t appear that anyone is even trying to fix them. You will be penalized for customers not wanting to use self serve as it affects your stats. If you have a day where you get a lot of elderly or disabled people your stats will fall for not charging enough people a fee for basic customer service. It’s a constant battle between not being trained enough, never knowing what’s going on, or how your doing. TL will tell you to break the rules in noting the account to avoid your stats falling. But that only happens if you get the right TL. Otherwise you’re written up every month even when all other stats are perfect. And don’t expect to be notified when your TL quits or your team changes. They pay below a living wage and we need to pay for internet and rent to keep our jobs but company keeps cutting our hours. So money has to come from other bills, and I can barely buy any food. Everyone here is trying to find another job. We all miss Sykes.