Pros
Most of the time you'll work with some great people Okay place to get your start in customer service Paid holidays Work from home options available if you're into that kind of thing
Cons
Pay is well below industry standard for the same work "Promotions" to positions of higher responsibility and authority often do not come with a pay raise Company alternately encourages a high turnover rate of employees but punishes managers who have a high turnover rate on their team Work from home does not follow on site Global Operating Standards leading to overworked managers with unmanageable team sizes who are unable to complete their duties or provide proper direction to their team members Pay raises were frozen for all employees who have worked there for more than two years during the financial crisis. Despite the financial recovery and Sitel seeing record profits they have not seen fit to reinstate raises past the two year mark.