Pros
Good products. Fantastic colleagues, diversity and office location - free food. You'll do ok, if you're in the clique.
Cons
Despite having 6k employees, Freshworks behaves like a 10 person start up. Rules are changed continually during the year, targets are changed every quarter. Accounts are continually reassigned every 6 months and this annoys customers greatly. FW seem to want to make it very difficult to achieve quota and make your salary. They brag about having $1B in cash in the bank but continue to fire employees at all locations - only to turn around 5 mins later to say they are hiring. Morale is low. Upper management are completely disconnected and living in their own world (their idea of a pep talk is to scream 'step up' into people's faces). Middle management are clueless, patronising micro managers who do nothing but laugh at you when you have issues. Billing and customer data behind the scenes is a complete mess. 99% of your time is spent doing admin, looking for contracts or battling the billing team (who are incompetent). Spreadsheets are gospel, until a new sheet is dropped on everyone with instructions to fill it in immediately. Very short term thinking, the culture is dying. Avoid.
