Pros
When I first started, the company was more of a family oriented company, in which, we received profit sharing, reasonable raises, & effective communication. Co-workers look out for each other, if asked nicely and if you do something for them in return. Everyone appears to look out for one another, without issues. There is frequent communication from management and supervisors alike, depending on who you report to. Supervisors are a hit/miss as well as managers. GEICO offers a 4-in office and 1 day work from home, depending on the pay grade you receive. You also have 20 days out the year to use as a WFH day, in which, is beneficial (depends on how many days you are in the office. So if you're in the office 4 days a week, you get 20 WFH days you can use throughout the year and it resets after each year. If you work 1 day in office, then you get 5 WFH days, per year) The highest claim adjuster pay grade is able to go into the office once a week. 401K benefits are contributed by GEICO to 6% by default as they had removed their pension plan back at the end of 2018. They've added the day after Thanksgiving as a holiday (holiday pay) Work is fast paced & easier, once you master their systems. GEICO, as a company, is doing better than a lot of insurance companies out there, when it comes to profits as they are expanding their commercial auto coverage. This is expected to bring record profits, per the previous CEO.
Cons
The constant switching of management makes it unbearable to figure out what the company is trying to do. Due to this, although there is constant communication, the communication becomes chaotic and doesn't give a clear direction. One month we do this and the next month it's changed. The next month after that, we revert back to what we did on the 1st month, however, will be penalized on audits on the 2nd month. When management states that they will make sure you don't fail, it feels empty and lifeless. They appear to care, however, integrity becomes an issue as the blame just trinkles down. They claim to accept accountability but they never actually do. There's no clear direction on diary management as it doesn't appease the senior adjusters on the floor, whom have had their diaries under control. Cisco answering system was replaced by Webex. Webex was a superior product, however, that was replaced by Amazon Web Services. Amazon Web Services had a lot of issues, once the rollout was finalized. The claims system they use to keep track of claims appears to be old & outdated. They are transitioning to a new system in the future. As time went on and GEICO is moving towards record profits, they fail to bring profit sharing back or any other benefits back to the associates. Although, I understand that some associates take advantage of FML or their PTO by barely getting by in their metrics, this is why we need a restructure on who they hire as well as integrity for the associates. There was a time where the metrics were merit-based and their structuring on who got a raise/who didn't get a raise was very cutthroat. They appear to be fixing this, however, it's still not where it needs to be. There is a lot of experimentation going on that management does, that doesn't always work out. Favoritism is a major issue. Although toned down, other associates are aware of who gets more attention than most. Employees who are on salary sometimes end up working 60+ hours a week, with no additional pay. Associates who get paid hourly go over their 37.5 hour work week, without additional pay, due to the amount of work that needs to be done. Supervisors have an abundance of work that's over their heads. This brings less attention to the associates that work under them.