I feel like an ant and a kid is standing over me with a magnifying glass - Customer Service Representative GEICO Employee Review

2.0
19 Aug 2012
Recommend
CEO approval
Business outlook

Pros

Good entry level job to get your foot in the door. This is one of the better jobs in buffalo for people who haven't gotten a degree yet.

Cons

The micromanaging has gotten out of hand. Everything you say on the phone is watched carefully. If you say one thing wrong and the whole call will count against you. Even bathroom breaks are monitored.

Explore other reviews about GEICO

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

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