Workaholics - Anonymous employee Gainsight Employee Review

1.0
21 Mar 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People who work here are generally nice and smart people

Cons

Hiring process was rigorous and difficult to say the least. There was a lot of confusion and miscommunication throughout. There is a really toxic culture that is hidden under a thin veil of positivity and propaganda. From gainsight’s social medias and emails, you’d think it’s a company that values employees as individuals and promotes healthy work-life balance. I found this to be very untrue, and fake. The people at gainsight are working earlier than their start time, late into the night, and weekends. Not every day/night- but very often. To manage the workload and disorganization, that’s just what’s needed to do a good job. It was a sad, depressing job. What made it worse was everyone being fake about how great it was, but behind closed doors revealing the trouble they were having, including extreme anxieties, stress, even panic attacks. People were under so much stress, they’d sometimes resort to less than pleasant attitudes/behaviors towards other employees. It wasn’t personal, it was more just desperate because of their stress levels. This job was soul crushing.

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Gainsight Response
3y
First of all, thank you for sharing this feedback. I'm incredibly sad for the experience we've delivered to you and I own that. It sounds like you moved on, so I'm sorry we won't be able to repair it for you, but notes like this are an important wake-up call. I remember in 2014, we got our first bad Glassdoor Review which talked about work-life balance. That was a call to action for us to start instituting measures, tracking sentiment in our teammate survey, etc. Based upon our survey data, we made a ton of progress over the years. But it's possible we have backslid - we definitely did for you. I try to model what I hope others can do (eg turn off tech on weekends, openly share my calendar, etc.) but it's easy for a privileged CEO to manage their balance - we need to enable everyone to do that. In that vein, we failed you and I'm terribly sorry. But you have given us the gift of candor and will make Gainsight better for all of your former colleagues. Thank you for that. -Nick Mehta, CEO, Gainsight

Explore other reviews about Gainsight

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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