Could Not Be Happier - Customer Success Manager II Glassdoor Employee Review

Thank you for making me smile and sharing your feedback. I mean, what a headline! It’s true, we DO take your feedback seriously and want to have candid discussions. Clearly, I’ve made some mistakes and am not perfect, but I do care deeply about our teams and strive to be better each day. I’m so fortunate to work with such caring, smart colleagues who truly believe in our people and our company mission. We want to elevate our teams and ensure that not only are their voices heard, but also help amplify the voices of all workers through our platform. It sounds like you have an eye on career progression. Excellent! It’s true, the career progression program for CS is robust. In addition, I’ve been so impressed by the many learning opportunities provided this year. From peer-to-peer, to external speakers, to external trainers, to Udemy and our ERG sessions, I’ve learned so much. I see these opportunities as essential to my own career development and I hope you do too. Thank you again for your candid review. Hopefully, you felt the positive impact of minimal account transitions in Q3. We are committed to reducing them as much as possible for you and for your clients. Keep up the great work! - Val Roush, VP of Sales & CS