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      Glassdoor

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      Glassdoor reviews

      Used to be a great place to work - Customer Success Manager Glassdoor Employee Review

      2.0
      13 Sept 2025
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Used to be a great place to work

      Cons

      Account transitions make it hard to build momentum with clients and clients are always frustrated with having a new account team ever 1-2 years. High workload makes burnout a recurring topic that CSMs bring up. Tableau is slow and it takes longer to put together QBR decks as a result.

      avatar
      Glassdoor Response
      8mo
      Thank you for sharing your perspective. I’m glad to hear that Glassdoor was a great place to work and that you valued your time here. I also recognize the challenges you described: frequent account transitions, heavy workloads, and slow internal tools can create real frustration for both employees and clients. In our new chapter as part of Indeed our goal is to make the customer experience more seamless for both clients and team members. I wish you all the best in your next chapter. - Owen Humphries | President, Glassdoor

      Explore other reviews about Glassdoor

      5.0
      12 Feb 2026
      Employer brand specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

      Cons

      I cannot think of any cons.

      2.0
      11 Feb 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

      Cons

      During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

      4
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