Decent place to work - Customer Service Representative (CSR) Indeed Employee Review

3.0
21 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Benefits were amazing. People were very helpful and kind

Cons

A big focus on sales vs genuinely helping Confusing policies

Explore other reviews about Indeed

5.0
2 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good total comp in my opinion

Cons

None that I can think of

4.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Cons

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

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