Unless you’re desperate runaway. - Anonymous employee Intercom Employee Review

1.0
23 Jul 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- lunch is provided in office -Coworkers are friendly and helpful. There’s shared feelings of disapproval towards the company they keeps everyone close.

Cons

-Performance reviews are over-demanding and I’m convinced they’re set up to keep you underpaid and feeling insecure in your job. Anything less than perfect performance will land you an unsatisfactory review and risk to lose your job. -Demand waay too much from you. They have a one-sided value of “incredibly high standards” for incredibly mediocre-average pay. -Constantly adding more responsibilities and expectations without increasing pay. -CEO is rude.. nothing he has ever said has uplifted me. It’s more like I have to mute him every all-hands meeting. -They have a pay philosophy to justify under paying you. It’s totally possible to be there for 2-3 years and be paid less than someone who just starts. Says they pay for performance.. But they pay new people who they never seen perform more than you. - Some managers are good.. Some managers are not good and even have a known notorious reputation on the team for such. I was told “good luck” on several occasions when I told multiple colleagues who my manager is. -Even when I brought concerns to senior leadership they very much were dismissed. -The whole environment is a recipe to burn you out. They think the solution is having a happy hour. -Outside maybe some seniors, there’s not many people who been there over 5 years. Even after a couple years you might be one of the more tenured people on the team due to turnover. -They have some of the most petty and entitled customers I’ve worked with. Management more often than not side with the customers instead of employees even when they’re being unreasonable. - High-performers / seniors using hacks/cheats to avoid hard work and pass the work to other team members.

Explore other reviews about Intercom

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

One of the biggest positives is the opportunity to work on meaningful, high-impact projects. The company provides access to the right tools, resources, and support needed to do great work. As a senior engineer, I feel trusted to think critically about problems, challenge assumptions, and help reframe solutions when needed. Stakeholders and the broader business are receptive to feedback, which creates a strong environment for collaboration and problem-solving. When blockers come up, my manager and the organization move quickly to remove them. Overall, it’s a fast-moving, high-trust environment where strong engineers can make a real impact.

Cons

The pace is very fast, which can be a challenge depending on how someone prefers to work. Priorities, tools, and ways of working can change quickly, and it requires a willingness to adapt, learn, and rewire how you approach problems. For people who prefer slower, more predictable environments, the pace may feel intense at times. However, for those who are comfortable with change and motivated by momentum, it can also be one of the most rewarding aspects of the company.

2.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Founders are still involved and will help on top accounts. Competitive compensation. Good breakfast and lunch. Access to the resources one needs, with no apparent shortage of money.

Cons

Silent layoffs. Lack of trust in the employees by leadership. Senior management is poor at defining and communicating expectations. The fast pace of hiring, changing titles and roles, frequently adjusting strategies and shifting ICPs leads to regular confusion. Very poor professional development (zero for many). Investor interests have taken a higher priority than the employees. A once team-first culture has weakened, as the company becomes more corporate, with the early company value of 'We go further together' being eliminated and never replaced with anything about working strong as a team, which is another sign of the diminishing culture.

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