Pros
-Work from home -Equipment provided -Many great co-workers -Some flexible scheduling for some lines of business. -5 days of paid time off after a year. -If you need to work with HR over something serious it may take awhile to get things resolved but they do try to be responsive.
Cons
-After increasing chat concurrency from two chats at once to three it became impossible to provide adequate support in most cases. This has led to issues not being resolved and customers having to chat back in repeatedly for the same issue. This has also increased the number of chats so that advisors get three chats at once all day long. -There is a serious problem somewhere in management for at least the chat line of business. Management is punitive, negative and seem to be absolutely clueless about how unrealistic the expectations they are placing on advisors really is. This is leading to people desperately trying to get moved to other lines of business or seeking other employment. -Morale is very low and the pace leads to burn out. Rather than listen to the concerns or complaints from advisors and recognizing that continuously adding new requirements every week that go above and beyond what the client requires is not ever going to improve metrics. It has the opposite impact. With three simultaneous chats it's impossible to even do what the client requires and still troubleshoot issues and find a resolution, let alone all the added requirements they keep piling on. -If one person does something wrong they will collectively punish everyone, even if your metrics are perfect. -Trying to get an issue fixed when someone else makes a mistake that negatively impacts you or using your paid time off practically takes an act of congress to get done...and we all know how effective congress is at getting things done.
