Pros
You get to learn a lot. You get to work from home, best part. You get to move upward quickly, but not into management Better pay than most at home positions or call center positions
Cons
#1. Burnout quickly Very little to no help when an advisor asks for it with. You have to learn to do everything on your own, most team leads are placeholders and they either don't know the answer or management (leadership) tells them not to assist. HIGH STRESS No benefits to speak of. There are no paid holidays unless you work x number of hours prior to the holiday. The first year, forget it, nothing. The second year you work there, you might get a holiday paid, not if you've had to take a day off however. They take the time back if you will and you have to start over pretty much. Yes the standard call center health insurance after x number of days when you start. If you have a family or home life and that matters, probably not the job for you. The management seems to think that if you have an emergency you need to give them an hours notice before you can leave and take care of it. I really hope nobody dies because someone is terrified to lose their job and they have to choose whether or not to say I'm leaving to help my (person) or be written up and fired. Essentially, an advisor with Kelly has to tell their manager that they have to leave in one hour if it's in the middle of their shift, no exceptions. Nice, I hope your kid doesn't break an arm. Hey, hon, you have to wait an hour before I can get you to the hospital. hmmmm Kelly is a temporary staffing agency running a call center. If you go into it knowing that and understanding they have zero tools for their 'employees' to manage their 'careers', personal time off, or anything else any other company has in place you'll do fine. If you have an expectation of respect and empowerment, wrong place for you. Has totally destroyed my opinion of Apple.
