Great Place to work, Hours not so great - Customer Service Representative Kohl's Employee Review

4.0
8 Oct 2025
Recommend
CEO approval
Business outlook

Pros

- Flexibility for students - Gain experience working with the public - Employee discount shop days

Cons

- Management may or may not support you when you're enforcing the company policy (honoring a coupon past expiration to make the customer happy) - Hours must include closing shifts, even if you've been with the company for a while - Lunch break compliance ultimately is the employee's responsibility, even though its management that dismisses the employee to go to lunch.

Explore other reviews about Kohl's

5.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Air conditioning is awesome there

Cons

Working during busy season hurts

3.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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